Terms and Conditions

Welcome to our website. The content on this website is provided for general information purposes only and is subject to change without prior notification.

1. Customer Orders and Advance Payments

1.1. When placing an order, customers have the option to freeze the gold rate by paying a 75% advance of the product value.

2. Exchange Policy for Jewellery

2.1. Jewellery sold by PRASHANTI JEWELLERY WORKS can be exchanged for a product of the same value, provided the following conditions are met:

2.1.1. The product is returned within 7 days from the date of purchase.

2.1.2. The product has not been tampered with or altered.

2.2. If a customer exchanges a product for a lower value item, no refund on the difference amount will be given. However, if the customer exchanges the product for a higher value item, the difference in amount must be paid by the customer.

3. Lifetime Exchange Policy

3.1. The original tax invoice must be submitted at the time of exchange or sales return.

3.2. Ornaments of 916 Hallmarked can be exchanged at 100% of the net weight, after deducting the weight of stones, gems, beads, enamel, laak/wax, or any other material, based on the prevailing rate of gold.

3.3. Diamond jewellery can be exchanged at 80% of the prevailing rate on the day of exchange.

4. Lifetime Buy-Back Policy

4.1. The original tax invoice must be submitted at the time of exchange or sales return.

4.2. Ornaments of 916 Hallmarked can be exchanged at 100% of the net weight, after reducing the weight of stones, gems, beads, enamel, laak/wax, or any other material, based on the prevailing rate of gold, and cash will be provided at 10% less than the exchange price.

5. Modification of Terms and Conditions

5.1. The company reserves the right to modify the above terms and conditions without prior notice.

6. Verification of Hallmarked Jewellery

6.1. Consumers have the option to verify the purity of hallmarked jewellery/articles from BIS recognized A&H (Assaying and Hallmarking) centers. The list of BIS recognized A&H centers, along with their addresses and contact details, can be found on the website: www.bis.gov.in.

By using our website, you acknowledge that you have read, understood, and agreed to the above terms and conditions.