You have 7 days to make sure your purchase meets your expectations with our โNo Questions asked Money Back Policyโ. We are happy to refund 100% of the product cost to you without charging any shipping cost on you if you decided to return the product.
* This refund policy is applicable only if the products are shipped back to us within 7 days.
* This facility can be available by returning the product through https://prashantijewelleryworks.com or by returning the product at any of the Prashanti Jewellery showrooms in India within 7 days from the date of delivery.
* Return the items in their original packaging with its original bill and product certificate(if any). Loss of the original product certificate/Invoice would result in a deduction of Rs. 500.
* Products such as gold coin, gold bar, silver coin, silver bar, gift vouchers, gift cards, digital gift cards, customized ornaments, gold nose pins and loose gemstones are non-returnable.
* We will deduct the original discount amount or free gift value from your purchase, if you received a discount or free gift during your purchase. You can also choose to return the free gift to us while return.
Return Procedureย
The following steps need to be followed while returning a product to us for Refund, Exchange or Buyback,
* You can place the return/exchange request by going to Order History in My Account section of Prashanti Jewellery website and selecting the products you wish to return.
* Pack the Jewellery with its original packing and keep it in the tamper proof packet provided by Prashanti Jewellery along with it original bill and certificate(if any). Note that once the tamper proof packet is sealed, it cannot be opened.
* It may take 1-3 business days for our courier partner to pick it up.
* It is also advised to note down the courier airway bill number for future reference.
* If you need any assistance in placing the return request, contact our customer care team and provide the details such as order number and the item you wish to return.
* Once the returned product is received by Prashanti Jewellery and after successful completion of the quality check, your refund will be processed to the original mode of payment within 7-10 working days.
* If the product is purchased using Gift Card/Digital Gift Card, the value will be refunded to the same Gift Card/Digital Gift Card or a new Gift Card/Digital Gift Card will be provided for the equal value.
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